Message 2: “ Work or school account problem – We need to fix your work or school account before you can use shared experiences. Message 1: “ Microsoft Account – You need to fix your Microsoft Account for apps on your other devices to be able to launch apps and continue experiences on this device.” When the new “Shared Experiences” setting first appeared in Windows 10 two years ago, there were two variations on similarly scary messages. You aren’t using it, you won’t use it, and it should be polite and shut up.

More importantly: “Shared experiences” is an obscure, nearly useless Windows feature that should never call attention to itself.

There is nothing that needs to be “fixed.” There appears to be a bug in the way Microsoft has set up “Shared experiences” that brings up an incorrect error message.

I’m pretty confident, then, that these two things are true for most people: I tested the credentials for their personal and work accounts to make sure we had up to date passwords, then fed every variation into the prompt at Shared Experiences, trying to satisfy it. Out of curiosity, I have tried to fix the “problem” for several different clients. They had been putting in every password they could think of, trying to resolve their “account problem.” Nothing worked. Four people called me on the same day last week about the scary message. If you see that message and you know you haven’t changed any passwords lately, you will worry that your Microsoft account has been hacked. Select here to fix it in Shared experiences settings.”

The message reads: “ Microsoft account problem – We need to fix your Microsoft account (most likely your password changed). Trust me – you won’t miss “shared experiences.” (Sometimes they keep popping up even after those switches have been turned off. Turn off Nearby Sharing and Share across devices. The only suggestion I have left is to ignore it.)Ĭlick on Start / Settings (the gear in the left column).Ĭlick on Shared Experiences in the left column. For some people – including on my own computers for the last few months – this notice still appears even after turning everything off.

(Update 09/2020: Try the tips in this article but they may not work. You haven’t been hacked and you don’t have a virus.

If you get a notification that you have a “Microsoft account problem,” you don’t have a problem and you don’t have to fix anything.

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